Shipping & Return

At Virasat Back2Roots Handicrafts Producer Company Limited, we are committed to providing you with exceptional handcrafted products, paired with a smooth and reliable shopping experience. Below are the details of our shipping and return policies to ensure transparency and customer satisfaction.

Shipping Policy

Processing Time:
Each of our products is meticulously handcrafted, and we take great care to ensure the highest quality. Once your order is placed, our artisans begin crafting your selected items. Please allow 5-7 business days for us to process your order before it is shipped.

Shipping Time:
After processing, your order will be shipped to you via our trusted shipping partners. The estimated delivery time after shipment is 10-13 business days depending on your location within India.

Total Delivery Time:
From the date of your order to the time it reaches your doorstep, you can expect a total timeline of 15-20 days.

Shipping Charges:

  • Domestic Shipping: We offer free shipping across India on all orders.
  • International Shipping: For orders outside India, shipping charges will be calculated at checkout based on your destination. Please note that international orders may incur customs duties and taxes, which are the responsibility of the customer.

Order Tracking:
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the status of your shipment through our website or the carrier’s tracking system.

Delivery Concerns:
If you encounter any issues with your delivery, such as delays or damage, please reach out to our customer support team at viraasatb2rpcl@gmail.com. We are dedicated to resolving any issues promptly.

Return Policy

At Virasat Back2Roots, we stand by the quality of our products and aim for your complete satisfaction. However, we understand that sometimes returns may be necessary.

Eligibility for Returns:

  • Time Frame: Returns are accepted within 7 days of delivery.
  • Condition: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
  • Non-Returnable Items: Custom-made items, personalized products, and sale items are non-returnable.

Return Process:

  1. Contact Us: Initiate a return by contacting our customer support team at support@virasatback2roots.com with your order details and reason for return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.

Refunds:

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping Costs: Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Thank you for choosing Virasat Back2Roots Handicrafts Producer Company Limited. We appreciate your support in preserving traditional craftsmanship and bringing our heritage into your home. If you have any questions or need assistance, feel free to contact us at any time.